Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PUAOPE024A Mapping and Delivery Guide
Manage operations for a Level 3 incident

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency PUAOPE024A - Manage operations for a Level 3 incident
Description This unit covers the competency required to command operational personnel to achieve resolution of a Level 3 incident.Command is the internal direction of the members and resources of an organisation in the performance of the organisation's roles and tasks by agreement or in accordance with relevant legislation. Command operates vertically within an organisation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to people who perform the role of operations officer at a multi-agency Level 3 incident.A Level 3 incident is characterised by degrees of complexity that may require the establishment of divisions for effective management of the situation. These incidents will usually involve delegation of all functions.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites PUAOPE023A Manage operations for a level 2 incident (Fire sector specific)
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Take command
  • Initial briefing including information to manage the operations requirements for the incident is obtained from Incident Controller.
  • Command is established and exercised in accordance with organisational authority and guidelines.
  • Commander details are communicated to internal personnel and to external authorities pertinent to the incident using a range of communication processes and systems.
  • Identify commanders under supervision within the Operations Section.
       
Element: Establish command facilities
  • Appropriate command facility isestablished and operated in accordance with organisational guidelines.
  • Details of the facility are communicated to internal personnel and to relevant external authorities/organisations/individuals as required, including support services.
  • Staging areas are established and maintained.
       
Element: Establish a command structure
  • Command structure is established appropriate to the nature and complexity of the task/s undertaken by the organisation and the nature of the incident.
  • Command structure is expanded, contracted or modified in response to activities and controlled changes within the incident environment considering the nature, extent and potential of an incident.
  • Agreed protocols are followed when managing another agency's personnel.
       
Element: Establish procedures to permit command to be exercised
  • Command structure is communicated to internal and external personnel and authorities/individuals who may have a regulatory interest applicable to the incident.
  • Command information management system is implemented.
  • Communication mechanisms and procedures are implemented between levels of command in accordance with organisational guidelines.
  • Liaison is established and maintained to meet command requirements.
       
Element: Contribute to the development of the Incident Action Plan
  • Incident Action Plan (IAP) for the current operational period is monitored and reviewed.
  • Input is provided into incident objectives and operational strategies.
  • Operations component of the IAP is developed in accordance with operational procedures, safe work practices, agency workplace policies, industrial awards and agreements.
  • Need for logistical support is determined and documented.
       
Element: Manage operations
  • Operations personnel are briefed and tasks are allocated in accordance with the IAP.
  • IAP is implemented and modified as required, in accordance with organisational guidelines.
  • Tactics to effectively manage the incident are identified in accordance with the operational portion of the IAP.
  • Resources are deployed to ensure the IAP is implemented in accordance with organisational guidelines.
  • Human and physical resources, including personnel supportactivities are effectively managed to achieve command plan outcomes.
  • Significant changes in status and actions taken are reported using agreed reporting mechanisms and are consistent with organisational policies and procedures.
  • Operations are redirected as required to meet changes in conditions which affect the incident situation.
  • Welfare of members of the public within the area of operations is addressed.
       
Element: Conclude operations
  • Physical, human and capital resources are accounted for in accordance with organisational guidelines.
  • Operational debriefing requirements are met in accordance with organisational guidelines.
  • Operational documentation is completed to organisation standards.
  • Reports are produced as required.
       
Element: Review operations
  • Plans and guidelines are evaluated and reviewed.
  • Effectiveness of command and interaction with control is evaluated and documented.
  • Reports are produced and communicated in accordance with established protocols.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

establish and manage an Operations Section appropriate to the nature and complexity of the incident

task and apply resources to achieve resolution of the incident in accordance with the IAP and the principles of span of control

regularly communicate within the operations structure, and monitor and review of progress towards achievement of the IAP

implement response in accordance with organisational procedures and within bounds of authority

secure emergency/operations site

strategically react to changes within the emergency environment

incorporate risk management and contingency processes

log and record all actions and decisions

work effectively with the Incident Controller and other members of the IMT

liaise effectively with internal and external stakeholders

operate in a management role, effectively and efficiently delegating responsibility, monitoring performance, providing feedback and taking mitigation action to ensure completion of operations requirements at an incident.

Consistency in performance

Competency should be demonstrated over time in a range of actual or simulated workplace environments.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in an operational environment or in an industry-approved simulated work environment.

Specific resources for assessment

Access is required to:

Level 3 incidents or simulation of Level 3 incidents, in a multi-agency response environment

equipment, personnel, facilities appropriate to a Level 3 incident and within the bounds of responsibility as designated within the requirements of control

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

analyse emergency situations both functionally and strategically

conduct assessment of operational activities

deploy human and physical resources effectively and efficiently

liaise effectively with Incident Controller

select, prioritise, implement and evaluate appropriate strategies

react to changes within the emergency environment

use a range of information technology devices including computers, radio frequency devices, electronic data exchange systems etc

Required Knowledge

agency procedures for managing and concluding Level 2 incident operations

agency arrangements for liaising with personnel from other agencies

interagency MOUs relating to incident type, and agency policies and procedures related to liaising with other organisations

organisational communications policy and requirements

procedures for deploying and tasking personnel

determining operational priorities

emergency site layout

identification and correct use of equipment

occupational health and safety (OH&S) agency risk assessment arrangements and safe work practices, health and welfare arrangements at incidents

operational risk identification

organisational command structure

organisational policies and procedures (such as relevant legislation; operational, corporate and strategic plans; operational performance standards; operational policies and procedures; organisational personnel and occupational health and safety practices and guidelines; organisational quality standards; organisation's approach to environmental management and sustainability)

processes and procedures

post incident procedures

processes for deployment and communication of the organisation's allocated tasks

protecting and preserving incident scene and recording requirements

resource management responsibilities and systems (safe deployment and recording)

risk management processes and agency arrangements (including incident analysis), including contingency planning

sectorisation of incident

security and confidentiality of material

state/territory-based coordination arrangements

state/territory emergency management legislation with particular emphasis on incident type

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Communication processes and systems may include:

Communication responsibilities of personnel

Data transfer

Designation of appropriate modes and channels of communication

Inter organisation liaison

Interpersonal communications

Radio communications

Telecommunications

Establishing and operating a command facility may include consideration of:

Amenities

Climatic conditions

Communication modes

Environment

Equipment characteristics

Logistical operations

Parking

Proximity to incident

Security requirements

Site access and exit requirements

Size and type of structure

Special incident requirements

Support services

Topography

Support services may include:

Emergency agencies

Equipment suppliers

Community service organisations

Contractors

Gas and power agencies

Land management agencies

Medical organisations

Transport

Water

Welfare and counselling organisations

Nature of the incident (imminent or actual) may include:

Biological

Civil/political events such as:

civil unrest

economic

eco-terrorism

enemy attack

financial collapse

general strike

hostage situation/s

sabotage

strikes

terrorism

Fire (forest, range, urban)

Natural events such as:

avalanche snow/ice/hail

drought

dust/sand storms

earthquakes/land shifts

extreme heat/cold

fauna rescue (e.g. marine life rescue)

flood/wind driven water

hurricane/typhoon

landslide/mudslide

lightning storm

search and rescue

tornado/cyclone

tsunami

volcanic eruption

windstorm/tropical storm

Technological/industrial events such as:

bio-hazards

building/structure collapse

business interruption

dam/levee failure

explosions/fire

extreme air pollution

fuel/resource shortages

hazardous material releases

power/utility failure

radiological accidents

transportation accidents

Activities and controlled changes include:

Communications

Logistics

Operations

Planning

Considering the nature, extent and potential of an incident may include:

Risk to life

Risk to environment

Risk to property

Demography

Hazard agent location

Potential for changes in situation

Resource availability

Scope and scale of incident including likely duration of incident

Speed of onset

Topography

Weather

Internal and external personnel and authorities may include:

Ancillary organisations

Clients

Emergency management specialists

Emergency organisations

Government and semi government authorities and departments

Higher authorities

Media

OH&S specialists

Operational personnel

Public

Service providers

Victims

Witnesses

Other analysts and stakeholders

Information management system may include:

Audio and visual recording mechanisms

Data receival

Public/media information dissemination

Procedures and protocols

Recording

Recording and documenting of incident

Security and authorisation assignment

Storage and dispatch modes

Types of technology - electronic data exchange devices

Incident Action Plan may include:

Accommodation and welfare arrangements

Change over procedures

Communications Plan

Incident objectives

Integrity of evidence

Information on alternative or fallback strategies

Information Plan for dissemination of information to all stakeholders

Information regarding the necessary logistical arrangements

Management arrangements, including establishment of sectors and divisions and site security

Management structure if established

Maps or site plans of the incident

Medical Plan and consideration of OH&S issues

Resources to be allocated to each division and sector

Statement of current situation and predictions of the incident's likely development (including key risk exposures)

Strategies to achieve defined incident objectives

Structural chart depicting the personnel in the incident management arrangements, including establishment of sectors and divisions

Timings of meetings and changeovers

Traffic management

Resources may include:

Aviation and marine vessels

Communication devices

Human (operations personnel)

Local, state/territory and federal governments

Machinery

Physical (equipment)

Support personnel

Technology devices

Volunteers

Vehicles

Personnel support activities may include:

Catering

Rest/relief counselling services

Sanitation

Shelter

Stress management services

Agreed reporting mechanisms will involve:

Authorisation

Distribution and development of reports in accordance with regulatory and organisational requirements and may include:

briefing papers

coronial reports

final reports

legal reports

media reports

ministerial reports

performance evaluations

situation reports - within emergency for external distribution

status reports

Operational debriefing may include:

Critical incident stress debriefing

Operational analysis

Performance evaluations

Documentation may include:

Applicable state, territory, commonwealth legislation and regulations which relate to:

environment protection legislation

equal employment opportunity and affirmative action

freedom of information

OH&S regulations and legislation

privacy and confidentiality legislation

public safety

state of emergency

workers compensation

workplace relations

Aural or signed communications

Client requirements

Codes of practice

Communications technology equipment

Conventions

Emergency procedures

Evacuation procedures

Field reports

Maps

OH&S procedures

Memorandum of understanding/agreement

Organisational and workplace operating procedures and policies

Oral

Personal and work area work procedures and practices

Policies

Protocols

Quality assurance procedures

Relevant Australian or international documentation in disaster/emergency management

Standard operating procedures

Standards and certification requirements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Initial briefing including information to manage the operations requirements for the incident is obtained from Incident Controller. 
Command is established and exercised in accordance with organisational authority and guidelines. 
Commander details are communicated to internal personnel and to external authorities pertinent to the incident using a range of communication processes and systems. 
Identify commanders under supervision within the Operations Section. 
Appropriate command facility isestablished and operated in accordance with organisational guidelines. 
Details of the facility are communicated to internal personnel and to relevant external authorities/organisations/individuals as required, including support services. 
Staging areas are established and maintained. 
Command structure is established appropriate to the nature and complexity of the task/s undertaken by the organisation and the nature of the incident. 
Command structure is expanded, contracted or modified in response to activities and controlled changes within the incident environment considering the nature, extent and potential of an incident. 
Agreed protocols are followed when managing another agency's personnel. 
Command structure is communicated to internal and external personnel and authorities/individuals who may have a regulatory interest applicable to the incident. 
Command information management system is implemented. 
Communication mechanisms and procedures are implemented between levels of command in accordance with organisational guidelines. 
Liaison is established and maintained to meet command requirements. 
Incident Action Plan (IAP) for the current operational period is monitored and reviewed. 
Input is provided into incident objectives and operational strategies. 
Operations component of the IAP is developed in accordance with operational procedures, safe work practices, agency workplace policies, industrial awards and agreements. 
Need for logistical support is determined and documented. 
Operations personnel are briefed and tasks are allocated in accordance with the IAP. 
IAP is implemented and modified as required, in accordance with organisational guidelines. 
Tactics to effectively manage the incident are identified in accordance with the operational portion of the IAP. 
Resources are deployed to ensure the IAP is implemented in accordance with organisational guidelines. 
Human and physical resources, including personnel supportactivities are effectively managed to achieve command plan outcomes. 
Significant changes in status and actions taken are reported using agreed reporting mechanisms and are consistent with organisational policies and procedures. 
Operations are redirected as required to meet changes in conditions which affect the incident situation. 
Welfare of members of the public within the area of operations is addressed. 
Physical, human and capital resources are accounted for in accordance with organisational guidelines. 
Operational debriefing requirements are met in accordance with organisational guidelines. 
Operational documentation is completed to organisation standards. 
Reports are produced as required. 
Plans and guidelines are evaluated and reviewed. 
Effectiveness of command and interaction with control is evaluated and documented. 
Reports are produced and communicated in accordance with established protocols. 

Forms

Assessment Cover Sheet

PUAOPE024A - Manage operations for a Level 3 incident
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

PUAOPE024A - Manage operations for a Level 3 incident

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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